Accessibility Maturity Assessment

Answer 5 questions for each of the 7 dimensions, then see an initial picture of your organization's maturity at the end.

Adapted from the W3C Accessibility Maturity Model. Results here are indicative, not a formal compliance audit.

The seven dimensions assessed:

Communications
Internal and external communications — documents, websites, presentations, social media — that can be accessed by the widest possible audience.
ICT Development Lifecycle
The extent to which accessibility is considered from planning and design through development, testing, release, and maintenance of digital products.
Knowledge & Skills
The readiness of accessibility knowledge and skills across all roles in the organization, from basic awareness to specialist expertise.
Culture & Governance
Leadership commitment, policy, and organizational values around disability inclusion and digital accessibility.
Personnel
The involvement of people with disabilities in the workforce, from recruitment and accessible application processes to strategic engagement.
Procurement
The integration of accessibility criteria into ICT procurement processes, from policy to vendor evaluation.
Support
Support for employees and customers with disabilities, including workplace accommodations and accessible customer service.

Estimated time: 10–15 minutes

Communications

Internal and external communications — documents, websites, presentations, social media — that can be accessed by the widest possible audience.

Question 1 of 5

What is the status of your organization's official document templates (Word, slide decks, PDFs) with regard to accessibility standards?

1 · InactiveNo accessible templates exist; documents are created without specific guidance, or this hasn't been assessed.

2 · LaunchThe need for accessible templates is recognized and they are being prepared.

3 · IntegrateAccessible templates are available and used by most teams.

4 · OptimizeAll templates are accessible, used consistently, and reviewed periodically.

Question 2 of 5

Does your organization's website (internal and/or external) meet accessibility standards such as WCAG?

1 · InactiveIt has never been tested or evaluated against WCAG.

2 · LaunchAn audit and remediation plan exists but hasn't started yet.

3 · IntegrateMost pages have been tested and fixed in line with WCAG.

4 · OptimizeThe entire site conforms to WCAG, is tested regularly, and includes a published accessibility statement.

Question 3 of 5

How available are alternatives (alt text, captions, audio description) for media content such as video, audio, and images?

1 · InactiveMultimedia content generally has no alternatives, or this hasn't been checked.

2 · LaunchStarting to be required for new content, but not yet consistent.

3 · IntegrateMost new content includes appropriate alternatives.

4 · OptimizeAll content — new and legacy — includes alternatives and is reviewed periodically.

Question 4 of 5

Is there a mechanism for users to give feedback or report accessibility barriers on your communications/website?

1 · InactiveNo dedicated channel exists for accessibility feedback, or this hasn't been considered.

2 · LaunchA general feedback channel exists, but it doesn't specifically address accessibility issues.

3 · IntegrateA dedicated channel exists and feedback is acted on regularly.

4 · OptimizeFeedback is fully integrated into a remediation process with SLAs and regular reporting.

Question 5 of 5

Do the collaboration tools your organization uses (video calls, webinars, team chat) support accessibility?

1 · InactiveAccessibility hasn't been a consideration when choosing collaboration tools.

2 · LaunchStarting to be evaluated; some tools support basic features (e.g. auto-captions).

3 · IntegrateMost tools in use support accessibility features and these are actively used.

4 · OptimizeAll collaboration tools are accessible and their use is standard practice.

ICT Development Lifecycle

The extent to which accessibility is considered from planning and design through development, testing, release, and maintenance of digital products.

Question 1 of 5

Are digital accessibility standards integrated into the planning and design phases of product development?

1 · InactiveAccessibility is not a consideration in planning or design, or this hasn't been assessed.

2 · LaunchIts importance is recognized, but it isn't applied in a structured way yet.

3 · IntegrateMost projects include accessibility criteria in their design.

4 · OptimizeAccessibility is fully integrated into the design system and is a standard requirement.

Question 2 of 5

Do developers have access to accessibility guidelines, checklists, or training when building interfaces?

1 · InactiveNo dedicated resources or guidance exist for developers.

2 · LaunchSome resources are available but not widely shared.

3 · IntegrateChecklists and guidelines are available and used by most teams.

4 · OptimizeResources are comprehensive, kept up to date, and part of developer onboarding.

Question 3 of 5

How is accessibility testing (manual with assistive technology, and/or automated) carried out during development?

1 · InactiveThere is no accessibility testing in the development cycle.

2 · LaunchTesting happens occasionally, usually only for specific projects.

3 · IntegrateManual and automated testing are performed regularly for most products.

4 · OptimizeAutomated testing is integrated into the CI/CD pipeline and acts as a release gate.

Question 4 of 5

Does your bug/issue tracker have a dedicated category for accessibility issues, and are they prioritized?

1 · InactiveNo dedicated category or prioritization exists for accessibility issues.

2 · LaunchStarting to be logged informally, but without a standard prioritization process.

3 · IntegrateAn accessibility category exists and is part of routine triage.

4 · OptimizeAccessibility issues are consistently prioritized and are a release-blocking criterion.

Question 5 of 5

Are Accessibility Conformance Reports (ACR/VPAT) created and maintained for products you develop or procure?

1 · InactiveThese have never been created.

2 · LaunchUnder consideration, but none have been produced yet.

3 · IntegrateCreated for some key products, but not regularly updated.

4 · OptimizeCreated consistently, updated regularly, and available on request.

Knowledge & Skills

The readiness of accessibility knowledge and skills across all roles in the organization, from basic awareness to specialist expertise.

Question 1 of 5

Has your organization surveyed or mapped employees' level of accessibility knowledge?

1 · InactiveThis has never been done.

2 · LaunchPlanned, but not yet carried out.

3 · IntegrateDone, and the results are used to shape a training plan.

4 · OptimizeDone regularly, with results routinely updating the training curriculum.

Question 2 of 5

Are accessibility training programs available, and how is participation tracked?

1 · InactiveNo accessibility training programs exist.

2 · LaunchSome training is available, but it's optional and participation isn't tracked.

3 · IntegrateRole-based training is available and participation is recorded in a system.

4 · OptimizeTraining is mandatory, fully tracked, and updated as needs or standards evolve.

Question 3 of 5

Is accessibility part of new employee onboarding?

1 · InactiveNot mentioned at all during onboarding.

2 · LaunchMentioned in general terms, without a dedicated module.

3 · IntegrateA dedicated accessibility module exists for most roles.

4 · OptimizeA mandatory accessibility module exists for all new hires, tailored to their role.

Question 4 of 5

Are accessibility knowledge/skill requirements included in job descriptions or postings?

1 · InactiveNever included in any job description.

2 · LaunchStarting to be considered for some technical roles.

3 · IntegrateIncluded in most relevant job postings.

4 · OptimizeA standard part of all relevant job descriptions, reviewed periodically.

Question 5 of 5

Are there internal subject matter experts (SMEs) who can provide accessibility support and training to other teams?

1 · InactiveNo internal SMEs exist.

2 · LaunchSome individuals are interested, but there's no formal role.

3 · IntegrateDesignated SMEs exist and actively support other teams.

4 · OptimizeA cross-organizational SME network is established and routinely consulted.

Culture & Governance

Leadership commitment, policy, and organizational values around disability inclusion and digital accessibility.

Question 1 of 5

Is there an executive-level sponsor who explicitly supports the digital accessibility agenda?

1 · InactiveNo attention from leadership on this issue.

2 · LaunchAwareness is growing, but no sponsor has been designated.

3 · IntegrateAn executive sponsor actively supports accessibility initiatives.

4 · OptimizeExecutive leadership directly drives the accessibility program with clear targets.

Question 2 of 5

Does your organization have a formal ICT accessibility policy that is actually applied?

1 · InactiveNo written policy exists.

2 · LaunchA policy is being drafted.

3 · IntegrateA policy exists and is starting to be applied in some units.

4 · OptimizeThe policy is applied consistently across the organization and reviewed periodically.

Question 3 of 5

Is accessibility reflected in your organization's core values, code of conduct, or business strategy?

1 · InactiveNot mentioned in any values/strategy documents.

2 · LaunchDiscussions are underway to include it in strategy documents.

3 · IntegrateAlready included in some key values/strategy documents.

4 · OptimizeClearly embedded in core values, code of conduct, and business strategy consistently.

Question 4 of 5

Is there a risk-acceptance/exception process for digital assets that don't yet meet accessibility standards?

1 · InactiveNo such process exists; non-accessible assets are left without any record.

2 · LaunchBeing designed, not yet implemented.

3 · IntegrateA process exists for some cases, with approval and a remediation deadline.

4 · OptimizeA standard, documented process exists and is approved at the executive level for all cases.

Question 5 of 5

Is there dedicated budget planning to support accessibility progress across different parts of the organization?

1 · InactiveNo budget is allocated for accessibility.

2 · LaunchBeing proposed, but not yet formally approved.

3 · IntegrateBudget is available for some accessibility initiatives.

4 · OptimizeRoutine budget is available and reviewed every planning cycle.

Personnel

The involvement of people with disabilities in the workforce, from recruitment and accessible application processes to strategic engagement.

Question 1 of 5

Does your organization have goals or targets for hiring employees with disabilities?

1 · InactiveNo such target or focus exists.

2 · LaunchIts importance is recognized, but no target has been set.

3 · IntegrateA target has been set and progress is starting to be measured.

4 · OptimizeTargets are consistently met and reviewed as part of routine HR evaluation.

Question 2 of 5

Do your job application platforms and recruitment communications meet accessibility standards?

1 · InactiveNever tested for accessibility.

2 · LaunchAn audit is planned but hasn't been carried out.

3 · IntegrateAudited, and most issues have been fixed.

4 · OptimizeConsistently meets accessibility standards and is retested periodically.

Question 3 of 5

Do job postings include language encouraging applicants with disabilities to apply?

1 · InactiveNo disability-inclusion language in job postings.

2 · LaunchGeneral diversity language exists, but doesn't specifically mention disability.

3 · IntegrateMost postings include language encouraging applicants with disabilities.

4 · OptimizeAll postings consistently include this language, along with accommodation information.

Question 4 of 5

Is there an employee resource group (ERG) for people with disabilities with leadership support?

1 · InactiveNo such group exists.

2 · LaunchEmployees have expressed interest, but nothing has been formally established.

3 · IntegrateA group has been established and actively provides input to the organization.

4 · OptimizeAn active group with an executive sponsor whose input shapes organizational decisions.

Question 5 of 5

Are employees evaluated on accessibility responsibilities included in their job descriptions?

1 · InactiveAccessibility is not part of anyone's performance evaluation.

2 · LaunchStarting to be considered for certain technical roles.

3 · IntegrateAlready part of performance evaluation for most relevant roles.

4 · OptimizeA consistent evaluation criterion across all relevant roles.

Procurement

The integration of accessibility criteria into ICT procurement processes, from policy to vendor evaluation.

Question 1 of 5

Does your organization have an ICT procurement policy that includes accessibility requirements?

1 · InactiveNo accessibility-related policy exists for procurement.

2 · LaunchBeing drafted, not yet officially published.

3 · IntegrateA policy exists and is applied to some procurements.

4 · OptimizeThe policy is applied consistently to all ICT procurement.

Question 2 of 5

Do procurement documents (RFPs/tenders) use standardized accessibility clauses?

1 · InactiveNo accessibility clauses in procurement documents.

2 · LaunchClauses are being drafted for a pilot.

3 · IntegrateStandard clauses are used in most ICT procurement documents.

4 · OptimizeStandard clauses are mandatory across all ICT procurement and reviewed periodically.

Question 3 of 5

Are vendor proposals evaluated against accessibility criteria by a competent team?

1 · InactiveNo accessibility evaluation of vendor proposals.

2 · LaunchAn evaluation methodology is being designed.

3 · IntegrateEvaluation is done for some procurements with a clear methodology.

4 · OptimizeConsistently evaluated by trained evaluators using a standard scoring framework.

Question 4 of 5

Do vendor contracts include clauses on accessibility testing, warranties, or remediation?

1 · InactiveNo accessibility-related clauses in contracts.

2 · LaunchStarting to be considered for upcoming major contracts.

3 · IntegrateSome new contracts already include this clause.

4 · OptimizeAll relevant contracts consistently include and enforce this clause.

Question 5 of 5

Are accessibility-related procurement metrics tracked and reported regularly?

1 · InactiveNo metrics or tracking exist for this.

2 · LaunchIndicators are being designed.

3 · IntegrateMetrics are tracked for some procurement processes.

4 · OptimizeFully tracked, reported regularly, and used to improve the process.

Support

Support for employees and customers with disabilities, including workplace accommodations and accessible customer service.

Question 1 of 5

Does your organization have a written policy for requesting and providing ICT-related workplace accommodations?

1 · InactiveNo written accommodation policy exists.

2 · LaunchBeing drafted; employees haven't been informed about it yet.

3 · IntegrateA policy exists and employees are aware of it.

4 · OptimizeApplied consistently with an easily accessible request process.

Question 2 of 5

Does your customer support site have a dedicated accessibility section (FAQ/Help)?

1 · InactiveNo accessibility information for customers exists.

2 · LaunchBasic information is available, but not as a dedicated section.

3 · IntegrateA dedicated accessibility section exists with relevant FAQs.

4 · OptimizeA comprehensive section, linked to direct support, and updated regularly.

Question 3 of 5

Is there a mechanism to capture and act on accessibility-related feedback from users?

1 · InactiveNo dedicated mechanism exists for accessibility feedback.

2 · LaunchFeedback can come through general channels, but isn't specifically acted on.

3 · IntegrateA dedicated mechanism exists and feedback is acted on regularly.

4 · OptimizeFeedback goes through a formal validation process and informs product/service improvements.

Question 4 of 5

Are customer support / technical support staff trained to handle accessibility-related questions?

1 · InactiveStaff have no accessibility-related training.

2 · LaunchSome staff have basic awareness, without formal training.

3 · IntegrateMost staff are trained to handle basic accessibility questions.

4 · OptimizeAll staff are fully trained, with multiple accessible communication channels available.

Question 5 of 5

Does your organization publish an accessible digital accessibility statement, including support contact information?

1 · InactiveNo accessibility statement is published.

2 · LaunchBeing prepared, not yet published.

3 · IntegrateA statement is published, including basic support contact information.

4 · OptimizeA comprehensive, accessible, easy-to-find statement, updated regularly.

Almost done

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Overall maturity score

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Breakdown by dimension

Scores are calculated from the average of the 5 questions per dimension (scale 1–4).

This Quick Check is just the surface

The full W3C AMM includes dozens of proof points per dimension. The radikal studio team can help with an in-depth assessment, build a remediation roadmap, and support implementation.

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